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Shipping.

Purchases on strl.shop are shipped with uAfrica (Courier door-to-door).

Shoppers may track their parcels via the uAfrica site by clicking [here].

Delivery turnaround:

Normal orders: 2-10 working days from date of order.

Pre-orders: 3 weeks (or stipulated) from close of pre-order window. [Read more about pre-orders in the designated section].

Orders placed on Fridays after 15:00pm and weekends are only sent out the next Monday. Orders placed on a Public Holiday will be shipped on the next business day. Public holidays may delay your delivery. 

We only ship within South Africa at this time.

** Delivery to Farms, Plots, Townships, Malls and Embassies incur surcharges - Please contact us before placing your order. We will communicate a separate quote to you for your acceptance and your order will be shipped out once payment for this has been received. 

Order and shipping notifications are sent from psst.strl.shop@gmail.com via shopifyemail.com - please check your junk mail to ensure you don't miss them. 

Delivery charges:

Upon checkout, you are able to select your shipping fee according to where you are located. The options are:

Local (Gauteng Only - R60.00 incl VAT),

Main Centre (Bloemfontein, Cape Town, Durban, East London, George, Kimberly, Port Elizabeth - R80.00 incl VAT) and

Regional (Applicable to any other are not already mentioned - R100.00 incl VAT).

Orders over R1000.00 qualify for free shipping to Local, Main Centre and Regional delivery zones. 

** Delivery to Farms, Plots, Townships, Malls and Embassies incur surcharges and the shipping cost will be displayed as R0.00. We will contact you with a separate quote for delivery upon receiving an order where surcharges are applicable. 

Returns & Refunds specifically regarding shipping:

  • No refunds apply to shipping and handling charges. 
  • Shipping costs for returns is at the purchaser's cost. 
  • If your parcel arrives damaged, please let us know as soon as possible by sending an email to psst.strl.shop@gmail.com. Please include in your email any proof that the parcel was damaged prior to being delivered, so that the relevant Courier partner can be notified and a request for a refund/replacement can be submitted (please note that a submission does not guarantee a refund/replacement).

For more information and complete Returns & Refunds terms, read our Returns & Refunds policy and website Terms.

Any referral to days refers to business days.

Order and shipping notifications are sent from psst.strl.shop@gmail.com - please check your junk mail to ensure you don't miss them. 

Updated Sep 2021