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Frequently Asked Questions.

Why choose S T R L ?

Ordering your beauty favourites from overseas retailers can be frustrating. Delivery can take long, the supplier does not ship to SA, or it's really expensive to ship (plus duties!). And this all before customs clearance even begins!

That's why S T R L ?

New products, new concept and new standards not currently represented in South Africa. Plus, we are official SA stockists of each brand!

What are your payment options?

We accept Mastercard, Visa, Mobicred, Instant EFT and Zapper. 

How will my transaction show up on my bank statements?

Your transaction in our store will show up as PAYFAST*STRLSHOP. 

Should you require a Tax Invoice, you are more than welcome to contact us. 

Do you offer gift cards?

Yes we do. Our benevolent beauties can find them in the "Shop All Products" tab or [here] .

Gift Cards expire one year from purchase/issuing, and are not exchangeable for cash.

Are you a foreign company?

We are proudly South African based in Gauteng. 

How long do deliveries take?

Normal orders: 2-10 working days from date of order.

Pre-orders: 3 weeks (or stipulated) from close of pre-order window. [Read more about pre-orders in the designated section].

Orders placed on Fridays after 15:00pm and weekends are only sent out the next Monday. Orders placed on a Public Holiday will be shipped on the next business day. Public holidays may delay your delivery.

** Delivery to Farms, Plots, Townships, Malls and Embassies - Surcharges apply - Please contact us before placing your order. We will communicate a separate quote to you for your acceptance and your order will be shipped out once payment for this has been received. 

See more on shipping (including our rates) here Shipping

Order and shipping notifications are sent from psst.strl.shop@gmail.com via shopifyemail.com - please check your junk mail to ensure you don't miss them. 

    Do you ship outside of South Africa?

    Not at this time. We are working on opening our online platform to neighbouring countries.

    What does 'Official Stockist' mean and why do you emphasise it so much?

    In short, it means that S T R L ? has been approved to retail each brand by the brand themselves. Being an official stockist is very important to our value system and means a lot to us. 


    S T R L ? is very proud to have courier packaging that is 100% recyclable. We'll continue to develop our muscles in this area. Naturally, the packaging will change from time to time as we continue to work on making S T R L ? an awesome South African beauty platform.

    Our courier bags: yeah, they might tell you some jokes ... they're indeed a little bit corny! We use compostable bags made from mielies (corn) by mieliemailer.com; check them out, they're really cool. The document sleeves are recyclable as well.  For composting information, please refer to their website.

    Our courier packaging: All paper, paper stickers and boxes are recyclable. We encourage everyone to recycle these properly. You might find a little bit of tape here and there, only when it can not be avoided. Our packaging is kept simple for the sake of eco-friendliness (no bubblewrap) and recyclability while aiming to use as little excess material as possible. 

    Our brand partners' packaging: We have really awesome partners! You can check out their respective packaging philosophies on their websites or in the 'About Our Brands' section; most of them have taken good initiative in this regard. 

      What does 'clean' beauty mean at S T R L ?

      Clean beauty can mean many things. It can be a shaky term for many, so let's clarify what it means for our context. At S T R L ? we use clean to describe brands with an overall positive ethos and stories that resonate with us. It further means that we avoid ingredients that are often associated with irritation, allergies, buildup, or an environmental impact such as (shortened list):

      • aluminum/aluminium (deodorant), triclosan, methylisothiazolinone & methylchloroisothiazolinone (shampoos/cleansers), formaldehyde and formaldehyde donors, nanoparticles, parabens, phthalates, PEGs, talc,  ethanolamines, certain chemical sunscreens, certain (unnecessary) fragrance ingredients and BHT to name just a few.

      We have a much more extensive list than this we consider (of course, only after verifying that products are cruelty-free) and look at each brand with its products individually. It must be said that clean beauty is always evolving with new information and we learn along with you as we go. So does the industry. Here and there something might need some more work, it is a continuous process, and we'll continue to update and refine.

      Lastly, many synthetic ingredients can be safe and sustainable, while some natural ingredients can be harmful and not sustainable. It's more a question of their potential effects. We consider issues such as sustainability, ingredient sourcing, and transparency.

      What 'clean' really means at S T R L ? is that we focus on:

      1. more transparency
      2. informed shopping and
      3. integrity

      What does "cool" beauty mean at S T R L ?

      People, brands, and products that have taken into account more than just a single factor but have considered many surrounding elements including its impact on the world. Those are cool in our books.

      Tell me more about your brands?

      Check out our brands page!

      Pre-orders & Zero Waste Retail Commitment:

      We put the lean in clean when it comes to inventory management. In our ongoing (and sometimes imperfect) endeavour to align with forward-thinking values, we are committed to siphoning this principle through to our orders & stock management through responsible ordering and EQO principles. 

      Here's what it means: Many of our brands sell out fast. Plus, some have very large catalogues. So, we open pre-orders on particular brands at specific times to meet demand in a responsible zero-waste manner.


      The pre-order windows will only be open for a limited time and you'll be notified. This gives everyone the opportunity to purchase ALL the items they like from the particular brand. This is the most sustainable way for S T R L ? to meet demand and accomplish our zero waste ideals.

      [Note: See FAQ and Shipping on Delivery for Pre-Orders]. 

      S T R L ? Informed Shopping:

      The idea at S T R L ? is to make shopping for those who have a set of criteria/a standard (i.e. cruelty-free, fragrance-free and vegan) less overwhelming and more accessible. All in ONE place! Informed shopping notes on our website help to accomplish this goal. Products are evaluated before they are added to the platform according to criteria so these Informed Shopping notes are there to help make the shopping experience even easier. Similarly, our badges (coming soon) also help shoppers navigate particular criteria quickly.

      We have all had overwhelming and disappointing beauty shopping experiences. At S T R L ? you can just relax and enjoy your shopping 

      Returns & Refunds:

      Read more about our policy here Returns & Refunds 

      Important Proprietary Rights extract from our Terms: 

       S T R L ? is the exclusive owner of, or is authorized to use or provide access to, all parts of the Website, including all copy, software, graphics, designs and all copyrights, trademarks and other intellectual property or proprietary rights contained therein. Some materials on the Website belong to third parties who have authorized S T R L ? to display the materials, such as branding materials, client logos and trademarks and other proprietary materials. Except as expressly set forth in these terms of use, no license is granted to you and no rights are conveyed by virtue of accessing or using the Website. All rights not granted under these terms of use are reserved by S T R L ?. You may not, nor will you allow any third party to copy, modify, transmit or make derivative works based on any of the content contained in this Website. 

      We strictly prohibit the resale or redistribution of products bought from our site. We reserve the right to limit amounts ordered as well as cancel orders that are suspected for resale/redistribution. 

       Updated Sep 2021